Privacy Policy

Timeless Sofas Ltd takes protecting customer your privacy very seriously. Our Privacy Policy is designed to explain our practices in data processing and the way in which your data is or can be used. If you have any queries concerning any aspect of your personal information on our site or any queries surrounding our data processing of information then please contact us at customerservice@timeless-sofas.com or visit the Contact Us tab above.

COLLECTION AND STORAGE OF INFORMATION

We collect the details provided by you on registration to our site together with any information collated from areas you visit on our site, services used and purchase choices made through a safe secure environment.

The following information may be stored or collated by us:-
Your email address, physical address, telephone number and other contact information.
Transaction information based on your activities on the site which will include credit card details.
Postage, billing and other information you provide to purchase or post an item.
Dispute resolution, correspondence through the site, correspondence sent to us and feedback.
Computer sign-on data, statistics on page views, information and statistics on advertising data, IP address, browser information and standard web log information.

MARKETING TO THIRD PARTIES

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

ACCESS RIGHTS

Under the Freedom of Information Act 2000 you have the right to access the information that is held about you. To obtain a copy of the personal information that we hold about you, please write to us at the following address and enclose a cheque for £10 payable to “Timeless Sofas Ltd” to cover administration costs: Customer Service Department, Timeless Sofas Ltd, Unit 12b,  Britannia Mill, Cobden Street, Bury, BL9 6AW.

DISCLOSURE OF YOUR INFORMATION

We reserve the right to disclose information to third parties in the certain exceptional circumstances. The list below in not exhaustive, and is designed to respect your privacy and our ability to keep our site free from anyone who attempts to carry out fraudulent or illegal activities.

Any case where we in good faith believe that the disclosure of such information is necessary to prevent financial loss, imminent physical harm, large property damage or to prevent/deter suspected illegal activity.

Any service provider who under contract provides elements of our services, or otherwise help with our business operations (such as fraud investigations, bill collection or marketing activities).

Other third parties to whom you explicitly ask us to send your information, or about whom you are otherwise explicitly notified and consent to when using our communication service.

Law enforcement agencies, other governmental agencies or third parties in response to a request for information (such as section 29 (3) Data Protection Act 1998) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other eBay user to legal liability. The personal information we disclose may include your User ID and User ID history, name, city, county, telephone number, email address, fraud complaints and bidding and listing history or anything else that we deem relevant.

OUR USE OF YOUR INFORMATION AND PREFERENCES

Our primary purpose in collecting your personal information is to provide you with a safe, smooth, efficient, and personal experience.

We may use information to:-
Provide the services and customer support you request.
Resolve disputes, collect fees, and troubleshoot problems.
Prevent potentially prohibited or illegal activities, and enforce the Terms & conditions.

If you do not wish to receive marketing communications from us, we ask that you amend your Change of Communication section on the My Accounts page. Please note that you cannot opt out of receiving administrative information that you need to know in order for us to provide you with our services.