Deliveries, Payments & Returns

Production Turn Around & Delivery Is Currently: 3-5 Weeks from purchase.

OUR PAYMENT PROCESS

Ordering can be done safely via the website, via email, over the phone or in person in our factory/showroom. (Appointment only)

We accept Visa and Mastercard credit and debit cards and we also accept bank transfers. If ordering through the website, you can pay via Paypal or Klarna to spread the payment.

ONCE PAYMENT HAS BEEN ACCEPTED AND ORDER HAS BEEN PLACED

• You will automatically receive confirmation of your order by email.
• Your order will now be hand-crafted by our team of upholstery specialists. Once completed we will contact you and arrange a delivery date. If photos are available, we will send these over for you to check your item before wrapping and delivering.
• Finally, please check your furniture carefully upon delivery and sign the delivery note.

FREE UK DELIVERIES

We currently offer free deliveries on Sofas and Wing Chairs to the UK mainland only (England, Scotland, and Wales.)**
*Excludes: Dorset, Devon, Somerset, Cornwall & Wales & Scotland(an excess of £100.00 be required for carriage)

**All of our Accessories have a delivery cost unless purchased with a sofa, chair or stool.

The pricing for the Booth Seating on our website includes a delivery cost but if you contact us direct for a quote then we will itemise the delivery charge according to your order and postcode.

We do only deliver to the ground floor as our delivery driver works alone. He has the use of a trolley to assist him with delivering booth seating but if you have ordered a sofa, we please ask that someone is available to help him in otherwise delivery will be doorstep only.

Please note that we only deliver, we do not install. The booth seating freestands due to their weight but if you have ordered a section longer than 2m or an Lshape/Ushape then you may wish to fix the pieces together with screws via the back frame of the booth.

WORLDWIDE DELIVERIES & OUTSIDE UK MAINLAND DELIVERIES

We do not offer shipping outside of the UK. You may wish to arrange a shipping agent to deliver on your behalf, quotes can be obtained through websites such as Shiply. We accept no responsibility for damaged items in overseas shipping.

0161 870 9150
RETURNS

All return costs will be charged to the customer, we work on a £50 Per Seat basis for example a 3 seat sofa would be £150. (Delivery excess charges also apply to collections. Excess Areas: Dorset, Devon, Somerset, Cornwall & Wales & Scotland and Ireland (an excess of £150.00 be required for carriage)

If you are unhappy with one of our clearence stock items listed on the clearence page we will either offer you credit off another purchase or exchage for some thing of equal value.

If you have ordered through our web store or over the phone and your furniture has been made bespoke to order. because each piece is hand made to each customer specific sizes and specifications we currently do not offer a full refund and are not legally required to give one at all.
You will have to cover the cost of the return and then we can only offer a 50% refund or Credit Note For 50% off another item of furniture.

By completing the purchase of your furniture you are agreeing to the above conditions.